Client Technical Support - Edinburgh

TVSquared, the gold standard for TV measurement and optimization, is bringing state-of-the-art analytics to the world of TV advertising – a $212 billion global industry.

TVSquared is the most accurate, same-day television attribution platform in the industry. Delivering improved campaign performance for advertisers, our platform enables any brand or agency to increase ROI and proactively improve the performance of TV advertising campaigns. More than 700 brands, agencies and networks across 70 countries use TVSquared’s platform to improve TV performance by up to 80%.

Headquartered in Edinburgh, TVSquared is an exciting, fast-growing multi-national company with offices in London, New York, Los Angeles, Munich, Miami and Sydney. Our employees make up the best and brightest in business, media, advertising and technology – and because the company is expanding at a rapid pace, we are looking for the most passionate and dedicated people to join our team.


About the role:


If you are an innovative and passionate person with expertise in data, technology and client engagement, we want to hear from you. Our Client Services team is growing, and we need a key team player to join us as soon as possible.

The role is a hybrid of data analysis, product support and basic client facing consultancy. We are part of a team which ensures that all our clients are on-boarded successfully and have ongoing success with the TVSquared suite of products.

This is a fantastic role for candidates interested in progressing their career within a rapidly growing global tech company. The diverse nature of this position presents many avenues to progression for those who can grow and excel with the role.

The position is based in our Edinburgh office (EH3 9DR) with amazing castle view.

 

The ideal candidate can:

  • Interact confidently with various sizes of clients, identifying issues and proposing technical solutions.
  • Regularly transform/load client data files while conducting detailed data quality checks
  • Perform data analysis of modeling results and present findings to clients in both written documents and presentations directly to clients
  • Assist users with training and advice on the TVSquared platform 
  • Conduct problem scoping and data analysis to identify and resolve bugs and issues 
  • Liaise with clients to scope requirements and escalate issues as appropriate
  • Work across various other functions within the business to ensure clients’ needs are being met, and internal processes are as effective as possible

 

 Skills:

  • Computer Science/Technology-type degree, as well as a deep knowledge of SQL (Postgres experience a plus)
  • Familiarization with data manipulation and ETL technologies along with strong Excel skills
  • Previous client facing experience is essential, ideally in a support or consultancy style environment
  • Knowledge of the TV industry is an advantage, but not essential
  • Being able to fit into a fast paced, sales focused environment is vital

   

Deadline:

Please submit your application as soon as possible as we are looking to schedule interviews over the coming weeks.

 

Please upload your CV in PDF format. No agencies please.

 

TVSquared is an Equal Opportunity Employer

The personal data that you provide in responding to this job application will be used for the purposes of evaluating your data and considering you for the position applied for. In the event your application is unsuccessful, we will keep your data on file for a six-month period from receipt to consider you for any future roles we feel may be appropriate for you (unless you object to us doing so). You can see full details of how TV Squared processes personal data of individuals who interact with us on our website at https://tvsquared.com/privacy-policy/.

TV Squared Limited (Company No SC421072), Head Office, is incorporated in Scotland. Its group companies are TV Squared Inc (File Number 5600204), incorporated in Delaware; and TV Squared GmbH (Registered Number HRB 236077), incorporated in Munich. Further details about TV Squared can be found on our website at https://tvsquared.com/.